The Gallabox alternative built for support teams
Gallabox is a WhatsApp chatbot and engagement tool. If your job is customer support, a shared inbox, tickets, SLAs, CSAT and analytics, WA Desk gives you the helpdesk depth chatbot-led tools skip, on the official API and free for HRStop customers.
WA Desk vs Gallabox at a glance
Both run on the official WhatsApp Business API. Only one is purpose-built for support.
WA Desk
A WhatsApp helpdesk built for support teams. Everyone replies from one shared inbox, with tickets, SLAs and analytics to resolve issues faster.
- Shared inbox with ticketing, SLAs and CSAT
- Collision detection and internal team notes
- Automations, canned replies and broadcasts
- Free for HRStop customers (1 agent included)
Backed by HRStop, an established business-software suite.
Gallabox
A WhatsApp engagement platform, strong on no-code chatbots, integrations and sales conversations for capturing and converting leads.
- Built for chatbots & engagement, support depth is lighter
- Ticketing, SLAs and CSAT aren’t the focus
- Not part of an HR, payroll & support suite
- Self-serve setup, less hands-on onboarding
Feature-by-feature comparison
What each platform gives a customer-support team.
| Feature | WA Desk | Gallabox |
|---|---|---|
| WhatsApp customer-support focus | ||
| Shared team inbox | ||
| Smart ticketing & assignment | ||
| SLA management & escalations | ||
| Collision detection (no double replies) | ||
| Internal agent notes | ||
| CSAT & agent analytics | ||
| Canned responses | ||
| Automations & chatbots | ||
| Broadcast campaigns | ||
| No-code chatbot templates | ||
| Multiple numbers | ||
| Part of an HR, payroll & support suite | ||
| Free for HRStop customers (1 agent) | ||
| Demo-led, hands-on onboarding |
Limited or add-on functionality. Positioning reflects each product at the time of writing, features and plans change, so confirm current details with each provider.
Why support teams choose WA Desk over Gallabox
When support is the job, not just bots and engagement, these are the reasons.
A real helpdesk, not just bots
Every conversation is a ticket with status, priority, SLA and ownership. Gallabox leans on chatbots and engagement, support depth is lighter.
Free for HRStop customers
Already on HRStop? WA Desk comes free with 1 support agent included.
SLAs and accountability
Response and resolution targets, escalations and clear ownership on every ticket, essentials for a support team.
Analytics built for agents
CSAT, response times and agent performance out of the box, so you can manage and improve support.
We set you up
Demo-led onboarding gets you live on your number with your team in a shared inbox, not just a login.
Backed, not standalone
WA Desk comes from HRStop, an established business-software company, so support can sit alongside HR and payroll if you want it to.
WA Desk vs Gallabox questions
What teams ask when comparing a Gallabox alternative.
Compare more: vs Interakt · vs Wati · vs DoubleTick · Pricing
Ready to move your support to WA Desk?
Book a demo and we’ll show you how WA Desk handles support, with chatbots and broadcasts still included.