Run patient communication on WhatsApp, from booking to follow-up
Let patients book and reschedule appointments, send automatic reminders, share reports and instructions, and follow up after a visit, all on the app they already use.
Your reception shouldn’t live on the phone
Most patient calls are routine, booking, reminders, reports. WhatsApp handles them so your team can focus on care.
The usual way
- Appointment calls clog reception.
- No-shows from missed reminders.
- Report and document requests by phone.
- No easy follow-up.
With WA Desk
- Book and reschedule in chat.
- Automated appointment reminders.
- Share reports and instructions securely.
- Follow up and gather feedback.
Patient admin, handled on WhatsApp
The front-desk moments, simplified.
Appointment booking
Let patients book and reschedule without calling in.
Reminders & fewer no-shows
Send automatic reminders with a confirm or reschedule option.
Reports & documents
Share reports and forms securely in one thread.
Pre-visit instructions
Send prep steps and what to bring before the visit.
Follow-up messages
Check in after a visit and share care instructions.
Feedback
Ask for a quick rating to keep improving.
From booking to follow-up on WhatsApp
Smooth admin at every step, so care stays the focus.
Let patients book themselves
Patients pick a slot in chat and your team confirms it in a shared inbox, with auto-replies handling the routine questions so reception isn’t tied to the phone.
- Book and reschedule in chat.
- Fewer routine calls at the desk.
Cut no-shows with a tap
Send automatic reminders before each appointment, with a one-tap confirm or reschedule, so empty slots and last-minute gaps drop.
- Automated reminders before visits.
- One-tap confirm or reschedule.
Everything they need, in chat
Send pre-visit instructions and what to bring, and share reports and documents securely after the visit, all in one thread.
- Pre-visit instructions and prep.
- Reports and documents shared securely.
Care that continues after the visit
Check in afterwards, share care instructions or next-visit reminders, and ask for a quick rating, so patients feel looked after.
- Post-visit check-ins and reminders.
- A quick feedback prompt.
The WA Desk features behind it
Everything a clinic front desk needs, working together.
Healthcare questions
What clinics and hospitals ask before moving to WhatsApp.
Explore more: Automations · Team inbox · Pricing · Ask us in a demo
Free your front desk, look after patients
See WA Desk for healthcare live, and we’ll help you get set up on your number.