All your support channels, one unified inbox
Your customers reach out on WhatsApp, email, Telegram and SMS. WA Desk brings every conversation into one shared inbox, so your team never switches between apps again.
One customer, five apps, zero context
Channel-hopping costs time and drops context. One inbox fixes both.
Without a unified inbox
- Agents jump between apps all day.
- The same customer’s history is scattered.
- Each channel has its own rules, or none.
- Messages on quieter channels get missed.
With WA Desk integrations
- Every channel in one shared inbox.
- Full history per customer, across channels.
- The same workflows, SLAs and automations everywhere.
- Nothing slips, whatever the channel.
The channels your customers actually use
WhatsApp Business
Official WhatsApp Business API, with full media and templates.
Email & Gmail
Your support mailbox arrives as tickets, fully threaded.
Telegram
Connect bots and channels into the same shared inbox.
SMS
Two-way SMS as tickets, with the same SLAs and rules.
Every channel in a single queue
WhatsApp, email, Telegram and SMS all land in the same shared inbox, each tagged with its channel, so your team works one queue instead of four apps.
- Channel tag on every conversation
- One queue, assigned and tracked together
- Unified customer history across channels
- Filter or focus by channel any time
Official WhatsApp, done right
WA Desk runs on the official Meta WhatsApp Business API, with full support for media, voice notes, location and pre-approved template messages, so your number stays compliant.
- Verified Meta Business API partner
- Send and receive every media type
- Template messages for proactive outreach
- Read receipts and delivery status
Add Email, Telegram & SMS too
Connect your support mailbox or Gmail, your Telegram bot, and SMS via your provider. Every channel uses the same workflows, SLAs and automations, no separate interface.
- Any IMAP/SMTP mailbox or Gmail
- Telegram bots via the Bot API
- Two-way SMS via Twilio or your provider
- Same SLAs and automations across all
Every channel, one screen
WhatsApp, email, Telegram and SMS side by side, assigned, tracked and answered from one place.
Unify your channels in three steps
1. Connect your channels
Add WhatsApp, email, Telegram and SMS in a few clicks.
2. Everything lands in one inbox
Conversations arrive tagged by channel, assigned and tracked.
3. One workflow for all
The same routing, SLAs and automations apply everywhere.
Omnichannel support for every team
Wherever your customers message, your team answers from one place.
Explore more: Team inbox · Multiple numbers · Pricing
Connect every channel. Support every customer.
See the unified inbox live, and we’ll help you connect your channels.