Security Statement

The security of the data you put into WA Desk is very important to us. We use physical, procedural, and technical safeguards to preserve the integrity and security of your information, including regular backups, encrypted connections, and strict access restrictions.

1.Data reliability

WA Desk keeps regular, encrypted backups of your data and stores them redundantly to guard against data loss. Our infrastructure runs on established enterprise cloud providers such as AWS and Azure, with a high-availability setup, so your conversations stay safe and available.

2.Data privacy

All data access in WA Desk is subject to numerous checks to ensure no one outside your organization can ever see or modify your data without you explicitly granting them access.

3.Encryption

WA Desk follows best practices across all areas of application security and protects against common web attack vectors. Data is encrypted in transit using TLS/SSL and encrypted at rest on our servers.

4.Infrastructure

Our servers are hosted in secure, audited data centers operated under ISO 27001-certified processes, with continuous monitoring and regular security reviews.

5.Network security

All servers are firewalled to permit only the minimum traffic necessary to run the Service, and access is limited to authorized personnel with a legitimate business need.

6.Access controls

In your WA Desk workspace, admins control who can access different areas, conversations, contacts, automations, analytics, and account settings, through role-based permissions, so every team member sees only what they should.

7.Report a concern

Found something that doesn’t look right? We take every report seriously. Email our team and we’ll respond promptly.